Terms of Service

This website is provided by normalvo, 14 Quay Lane Studios, Exeter EX2 4AN, United Kingdom. Questions about these terms can be sent to hello@normalvo.com or asked by telephone on 01392 410386; it helps if you name the page your question concerns.

These terms cover every page published under normalvo.com, the material shown there and any enquiry sent through the site. The version that is online when you open a page applies to that visit. A separate written agreement with normalvo takes precedence for the matters it settles.

You may use this website for lawful purposes only. You must not attempt to gain unauthorised access to the site, interfere with its operation, place an unreasonable load on it, or use automated tools to extract or copy its content. The contact form may not be used to send advertising or unlawful material.

The content of this site is protected by copyright. Copying, publishing or using texts and images beyond what the law allows requires our written consent. You may keep a single copy for your own reference, provided that notices of authorship remain intact. Nothing here grants a licence to use our name or logo.

Whatever you send us must be lawful and accurate, and you must be free to pass it on. Please leave confidential material out of your message. An enquiry does not create a contract; it only asks us to get back to you.

The pages describe the work of normalvo in general terms and may change at any time. Nothing published here is a binding offer or a promise of a certain result; an agreement with us comes about only when we confirm a request or sign a separate contract with you.

The content of this website is general information and does not replace advice on your own situation. Please do not base decisions on these pages alone; for an assessment of a specific case, contact us at hello@normalvo.com or 01392 410386 so that we can look at the details.

We aim to keep the website available, but we do not guarantee uninterrupted access. Pages can be temporarily unreachable because of maintenance, technical faults or interruptions at our hosting provider. We may change, restrict or discontinue parts of the site without notice and are not obliged to keep any page online.

This website is offered free of charge and as it is. Within the limits the law sets, we are not liable for losses that follow from using it, for data lost while a page loads or for interruptions of access; the rights the law gives you are not affected.

A complaint about the website or our services can be sent to hello@normalvo.com or raised by telephone on 01392 410386. We look into every complaint and tell you how we see the matter; before anyone turns to a court, both parties try to resolve the dispute between themselves.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over disputes arising from the use of this website. Mandatory consumer protection rules that apply where you live remain unaffected.

Should a provision of these terms be invalid or unenforceable, the remaining provisions stay in force. We may change these terms when the website, our services or the rules that apply to us change; the version on this page applies from the date shown at the top.